Quality and support built around evidence
Arfinex organizes inspections, nonconformance, corrective work and support requests in workflows that preserve ownership, status and the records behind each decision
Inspections, nonconformance, corrective action, tickets and service workflows
Standardize inspections and acceptance
Define review criteria, capture observations and keep acceptance or rejection tied to the source document, item or operational event being assessed
Manage nonconformance and corrective action
Record issues, assign ownership, document investigation and follow corrective steps without treating an open action as completed evidence
Route support requests to the right team
Classify tickets, set priority, assign responsibility and maintain a clear conversation history across customer and internal support processes
Review service performance with context
Use status, response and resolution records to understand service activity while keeping service-level targets distinct from verified outcomes
Consistent inspection
Use defined criteria across receiving, production or delivery
Visible ownership
Assign issues and tickets to accountable roles
Evidence trail
Preserve observations, actions and supporting records
Connected service
Relate support activity to customers, items and transactions
Quality and support built around evidence
- Inspect incoming materials before acceptance
- Manage a corrective action after a recorded nonconformance
- Route customer tickets by category, priority and responsible team
Frequently asked questions
Can inspections be linked to purchases or production
Inspection records can reference relevant items and source transactions when the workflow is configured for that process
Does closing a ticket prove the issue is resolved
No, status supports workflow control but evidence and acceptance criteria determine whether resolution is verified
Can service targets be configured
Service-level targets and escalation rules can be represented according to the customer’s support model
Can customers access a support portal
Portal access may be configured where appropriate, subject to the installed applications, permissions and customer deployment
Module availability, workflows, reports and integrations depend on each customer configuration, permissions and installed applications
Create quality and support workflows with a clear trail
Tell us how your teams inspect work, handle exceptions and respond to requests