Frequently asked questions

No. Arfinex is for businesses that deal with money: companies, online stores, agencies, startups, multi-company groups and the finance teams of organizations. Brokers, exchanges and payment gateways are among the most complex users, and Arfinex was designed with that level of detail in mind too

No. Arfinex builds and provides software only, and it is not a bank, broker or custodian. Payments, asset custody, currency conversion and identity verification happen only through licensed providers

Yes, if an authorized user explicitly instructs it to proceed, or the posting is part of a pre-approved recurring workflow. AI analyzes the data and guides the execution path, but the calculation and final posting are performed with deterministic, testable rules. Sensitive or out-of-rule actions still require recorded human approval

Yes. You describe what happened in plain language, and Arfinex first prepares a balanced draft and its evidence. If your role allows it and there is an explicit instruction or a pre-approved workflow, the final posting is also performed with testable rules; sensitive items, items above a limit or items without evidence wait for recorded human approval

You import it from a spreadsheet or a supported export from your previous software. The migration is checked with control totals, and management reports are built from it. If the full history isn't ready yet, you can start from a documented opening balance and add past lines later

Yes. Upload a PDF bank statement, a photo or a file, and a draft entry linked to the original document is created. Items that don't match are listed for review

Persian, English, Arabic and Turkish. The chart of accounts can be displayed bilingually for each user, and dates can be shown in the Solar Hijri calendar

That night is not declared "closed". The following night, each day is built separately at its own rate, and the balance for the day that wasn't read is rebuilt from both directions using that source's rows and shown with the "reconstructed" label

For read-only connections, you sign in to the system yourself, and Arfinex uses the approved session or a restricted key. Passwords and one-time codes should not be recorded in reports or ordinary workflows, and connection keys stay in a secure vault. If a specific flow needs write access, its scope is limited, logged and revocable

No. Only the modules your organization needs are activated, and only those appear in authorized users' menus and dashboards. Later, you can add another module to the same environment or deactivate one

How the environment behaves after the subscription ends, the retention period and how exports are delivered should be specified in the deployment contract. The principle Arfinex proposes is that data ownership stays with the organization and ending a subscription does not lead to sudden data deletion; the details of the grace period, read-only access and exports depend on that customer's contract and configuration

No. The organization's data, outputs and backups belong to that organization, but the Arfinex product core and code remain under the Arfinex license

It is "held" with no financial effect and stays on the discrepancy list with its exact amount until you decide. Your decision is recorded with the date and becomes a rule from then on

No. Corrections are made only with a new reversing or transfer entry, with approval, so the full trail remains. A closed month or year is also locked and can be reopened only under the organization's recorded approval policy

Yes. The salary currency and the account or wallet each person is paid from are defined separately for each person, and salary amounts are visible only to permitted roles

Each number shows its source and reliability label, the zero controls have been passed before publishing, and a snapshot of the source at the moment of reading is attached to the report

No. It only shows the quantity that would bring an open position to zero. The decision about whether and when to trade is yours

Yes, if the workflow's source, rule, owner, authority limit and stop conditions have been approved once. Each monthly run has its own version and report, and items outside the rules or without evidence stop so that an authorized owner can decide

The call log, the employee list, the customer record and the verified deposits are linked with reliable identifiers, and the organization's versioned rule defines the attribution method. An ambiguous link is not guessed; it stays for human review. After approval, the commission and the expense entry are built from those documented collections

Yes, if that period's data has been imported or read from the source. The answer should show the period, the currency, the underlying entries and the reliability status of each number. If part of the history isn't available, that part is reported as unknown, and Arfinex does not fill the gap with an estimate

There is no free trial. First you see a 30-minute live demo environment with sample data; after you decide, Arfinex loads your real data itself.

Yes. Arfinex migrates your books with account mapping and control totals and runs in parallel before go-live.

No. Arfinex does the data onboarding, accounting design and parallel run; you approve every step.